State and citizen responsiveness in fighting a pandemic crisis: A systems thinking perspective

Sunder M, V and Prashar, A (2022) State and citizen responsiveness in fighting a pandemic crisis: A systems thinking perspective. Systems Research and Behavioral Science, 40 (1). pp. 170-193. ISSN 1099-1743

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Abstract

Abstract Management scholars have recognized organizational responsiveness among the essential capabilities of social organizations. It becomes essential for a social change to occur during a crisis, where the uncertainty or environmental dynamism is high. However, a social change cannot be successful unless constituent subsystems of a social organization exhibit responsiveness. Using systems theory, we conceptualize ‘nation’ as a social system and examine its responsiveness towards environmental uncertainly, taking an example of the COVID-19 pandemic. How can state and citizen community responsiveness help fight a pandemic crisis? We test these direct and moderating effects on data representing 14 countries. We perform a hierarchical regression analysis on the restructured, balanced country-wise panel data. Our findings highlight the importance of state and community interaction effects in controlling pandemic growth. Accordingly, we claim that only a collaborative approach by citizen communities with the respective governments will enable handling an uncertain situation.

Item Type: Article
Subjects: Operations Management
Date Deposited: 16 Jun 2022 15:35
Last Modified: 09 Jul 2023 10:35
URI: https://eprints.exchange.isb.edu/id/eprint/1632

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