A feedback model to understand information system usage

Bajaj, A and Nidumolu, S R (1998) A feedback model to understand information system usage. Information and Management, 33 (4). pp. 213-224. ISSN 1872-7530

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A significant portion of the risk that is assumed by the developer of an information system (IS) is whether end-users will actually use it. Past models in IS research have listed external variables (such as technical features and organizational environment) as well as internal psychological variables (such as past education and attitude to system use) as influencing the continued usage of the IS. In this work, we extend these models and propose and test a new model that posits that attitudes may also be shaped by past behavior (usage of the system). Past usage apparently influences the ease of use of the system and this is a key factor in determining future usage. A longitudinal model was tested using statistical panel data techniques with instrumental constructs. The model has implications for IS theory as well as providing guidelines for industry on the implementation of new ISs.

Item Type: Article
Additional Information: The research paper was published by the author with the affiliation of University of Arizona
Date Deposited: 15 Jun 2019 12:36
Last Modified: 12 Jul 2023 19:01
URI: https://eprints.exchange.isb.edu/id/eprint/1076

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