Eastern Condiments: The Changing Curry Company

Ramachandran, K and Mehrotra, S (2017) Eastern Condiments: The Changing Curry Company. [Teaching Resource]

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Navas Meeran, the Chairman and Managing Director of Eastern Condiments Private Limited (ECPL) had been instrumental in the growth and professionalization of ECPL by bringing in non-family professionals, introducing state-of-the-art systems and processes in manufacturing, and nurturing the values of compassion and loyalty that his father had instilled across the organization. In 2014 he had taken a sabbatical and handed over the company operations to his younger brother Firoz. ECPL, the flagship company of the INR 8 billion, family managed Eastern Group headquartered in Kochi, India, was engaged in manufacturing and marketing spices, blended spice powders, pickles, breakfast staples and beverages in both domestic and international markets. The company began as a small shop set up by their father M.E. Meeran in 1961. It had grown to record revenues of INR 5.60 billion in 2014. Though Navas was pleased with the company's 2015 business performance under Firoz's leadership he was uncomfortable with the pace and execution of major organizational changes brought in by Firoz. He was worried about Firoz's aggressive approach; the speed of the internal changes Firoz had made to tap external market opportunities had resulted in 10 -15% attrition at all levels in the organization. Was it right for a traditional family run business bred on a culture of compassion and loyalty to make a sudden shift to a metrics-based performance culture? Would Firoz's efforts to transform the company into a professional organization ultimately sustain the growth of the business? Was there a need to both cultivate professionalism and reward loyalty across the ECPL value chain? Could a company based out of a Tier 2 city such as Kochi be able to attract high-quality talent easily? These were some of the questions that worried Navas.

Affiliation: Indian School of Business
ISB Creiators:
ISB Creators
Ramachandran, K
Item Type: Teaching Resource
Uncontrolled Keywords: Assessing performance, Change management, Performance Measurement
Subjects: Business and Management
Depositing User: Ilayaraja M
Date Deposited: 29 Jun 2019 18:59
Last Modified: 29 Jun 2019 19:20
URI: http://eprints.exchange.isb.edu/id/eprint/1186
Publisher URL: https://hbr.org/product/eastern-condiments-the-cha...
Publisher OA policy: https://hbr.org/product/eastern-condiments-the-changing-curry-company/ISB086-PDF-ENG
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