A Multisensor Person-Centered Approach to Understand the Role of Daily Activities in Job Performance with Organizational Personas

Swain, D V and Saha, K and Rajvanshy, H and Sirigiri, A and Gregg, J M and Lin, S and Martinez, G J and Mattingly, S M and Mirjafari, S and Mulukutla, R and Nepal, S and Nies, K and Reddy, M D and Robles-Granda, P and Campbell, A T and Chawla, N V and D'Mello, S and Dey, A K and Jiang, K and Liu, Q and Mark, G and Moskal, E and Striegel, A and Tay, L and Abowd, G D and Choudhury, D M (2019) A Multisensor Person-Centered Approach to Understand the Role of Daily Activities in Job Performance with Organizational Personas. Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies, 3 (4). pp. 1-27. ISSN 2474-9567

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Several psychologists posit that performance is not only a function of personality but also of situational contexts, such as day-level activities. Yet in practice, since only personality assessments are used to infer job performance, they provide a limited perspective by ignoring activity. However, multi-modal sensing has the potential to characterize these daily activities. This paper illustrates how empirically measured activity data complements traditional effects of personality to explain a worker's performance. We leverage sensors in commodity devices to quantify the activity context of 603 information workers. By applying classical clustering methods on this multisensor data, we take a person-centered approach to describe workers in terms of both personality and activity. We encapsulate both these facets into an analytical framework that we call organizational personas. On interpreting these organizational personas we find empirical evidence to support that, independent of a worker's personality, their activity is associated with job performance. While the effects of personality are consistent with the literature, we find that the activity is equally effective in explaining organizational citizenship behavior and is less but significantly effective for task proficiency and deviant behaviors. Specifically, personas that exhibit a daily-activity pattern with fewer location visits, batched phone-use, shorter desk-sessions and longer sleep duration, tend to perform better on all three performance metrics. Organizational personas are a descriptive framework to identify the testable hypotheses that can disentangle the role of malleable aspects like activity in determining the performance of a worker population.

Item Type: Article
Additional Information: The research paper was published by the author with the affiliation of Dartmouth College, Hanover
Subjects: Entrepreneurship
Date Deposited: 03 Apr 2021 11:04
Last Modified: 09 Jul 2023 10:46
URI: https://eprints.exchange.isb.edu/id/eprint/1441

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