Implementing Fortis Operating System (A)

Ramnarayan, S and Mehta, S (2018) Implementing Fortis Operating System (A). [Teaching Resource]

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Abstract

This case series allows students to examine the dynamics of an organization-wide operating system change that was implemented over a decade from 2007 to 2017. The change was initially introduced at Fortis Healthcare Limited in a single hospital and later successfully scaled up to multiple locations. The system worked well for some years before it fell victim to gradual degeneration and defocus. At some stage in the journey of change, this degeneration and defocus was noticed, and a fresh effort was made to revive the change at different locations. Thus, the case series gives students the opportunity to examine the different stages of a change journey-the introduction of change; transferring it to multiple locations; sustaining change; possible .degeneration or defocus, leading to ritualization and loss of spirit; and the rejuvenation of change. In Implementing Fortis Operating System (A), the president of strategy and organizational development at Fortis Healthcare Limited had to decide on a plan scale up change quickly and effectively.

Affiliation: Indian School of Business
ISB Creiators:
ISB Creators
ORCiD
Ramnarayan, S
UNSPECIFIED
Mehta, S
UNSPECIFIED
Item Type: Teaching Resource
Uncontrolled Keywords: Oraganisational development, Organizational Change
Subjects: Health care and delivery
Depositing User: Gurusrinivasan K
Date Deposited: 17 Apr 2021 11:05
Last Modified: 17 Apr 2021 11:05
URI: https://eprints.exchange.isb.edu/id/eprint/1459
Publisher URL: https://store.hbr.org/product/implementing-fortis-...
Publisher OA policy: https://store.hbr.org/product/implementing-fortis-operating-system-a/W18383
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