Implementing Fortis Operating System (B)

Ramnarayan, S and Mehta, S (2018) Implementing Fortis Operating System (B). [Teaching Resource]

Full text not available from this repository. (Request a copy)


Supplement to case W18383. This case series allows students to examine the dynamics of an organization-wide operating system change that was implemented over a decade from 2007 to 2017. The change was initially introduced at Fortis Healthcare Limited in a single hospital and later successfully scaled up to multiple locations. The system worked well for some years before it fell victim to gradual degeneration and defocus. At some stage in the journey of change, this degeneration and defocus was noticed, and a fresh effort was made to revive the change at different locations. Thus, the case series gives students the opportunity to examine the different stages of a change journey-the introduction of change; transferring it to multiple locations; sustaining change; possible .degeneration or defocus, leading to ritualization and loss of spirit; and the rejuvenation of change. In Implementing Fortis Operating System (B), the chief executive officer at Fortis Healthcare Limited had to create a strategy to ensure that standard operating procedures continued to evolve over time.

Affiliation: Indian School of Business
ISB Creiators:
ISB Creators
Ramnarayan, S
Mehta, S
Item Type: Teaching Resource
Uncontrolled Keywords: Supplement Case, Organization Change
Subjects: Health care and delivery
Depositing User: Gurusrinivasan K
Date Deposited: 17 Apr 2021 11:07
Last Modified: 17 Apr 2021 11:07
Publisher URL:
Publisher OA policy:
Related URLs:

    Actions (login required)

    View Item View Item
    Statistics for DESI ePrint 1460 Statistics for this ePrint Item