Improving patient care at a multi-speciality hospital using lean six sigma

Persis, D J and Anjali, S and Sunder M, V and Rejikumar, G and Sreedharan, V R and Saikouk, T (2020) Improving patient care at a multi-speciality hospital using lean six sigma. Production Planning & Control. pp. 1-19. ISSN 0953-7287

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Abstract

Healthcare has been an important necessity globally. Healthcare organizations have realized the importance of continuous improvement practices like lean six sigma (LSS). In this study, the authors examine the impact of LSS to improve patient care. A case study approach was selected to evaluate the operational excellence of a multi-speciality hospital. The data collected was analyzed using a novel approach, viz. SDMMAICS. The analysis helped to remove the bottlenecks and improve key performance metrics such as patient turnaround time (TAT), workforce utilization, and organizational profits contributing to the operational excellence of the cardiology department. The study reduced staff and teams' idle time with an annual saving of 3,44,3658 INR (44,000 USD). This study helps both research scholars and practitioners to understand how LSS helps transform healthcare organizations.

Affiliation: Indian School of Business
ISB Creiators:
ISB Creators
ORCiD
Sunder M, V
UNSPECIFIED
Item Type: Article
Uncontrolled Keywords: Lean Six Sigma, Patient Care
Subjects: Operations Management
Depositing User: Gurusrinivasan K
Date Deposited: 16 May 2021 15:20
Last Modified: 16 May 2021 15:20
URI: https://eprints.exchange.isb.edu/id/eprint/1500
Publisher URL: https://doi.org/10.1080/09537287.2020.1852623
Publisher OA policy: https://v2.sherpa.ac.uk/id/publication/5966
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