A Dynamic Capabilities View of Lean in a Service Context
Sunder M, V and S, G L and Marathe, R R (2021) A Dynamic Capabilities View of Lean in a Service Context. IEEE Transactions on Engineering Management. pp. 1-15.
Full text not available from this repository. (Request a copy)Abstract
In this article, we present the progression of lean deployment in a multilateral organization and subsequently characterize a dynamic capabilities framework of lean for organizational learning. It systematically explores the identification, execution, sustenance, and evaluation of lean in a service setting. A roadmap to lean deployment in pure-service environments and leveraging lean to create a win-win strategy for both employees and top management are a few key highlights of this article. Drawing parallels from dynamic capabilities literature, we propose a “dynamic capabilities” view of lean deployment (as a strategic resource), thereby evaluating lean's fitness to be recognized as a dynamic capability and not merely a process improvement practice.
Affiliation: | Indian School of Business |
---|---|
ISB Creiators: |
ISB Creators ORCiD Sunder M, V UNSPECIFIED |
Item Type: | Article |
Uncontrolled Keywords: | Action Research, Dynamic Capabilities, Lean, Organizational Learning, Process Improvement (PI) |
Subjects: | Operations Management |
Depositing User: | Gurusrinivasan K |
Date Deposited: | 08 Aug 2021 03:24 |
Last Modified: | 08 Aug 2021 03:24 |
URI: | https://eprints.exchange.isb.edu/id/eprint/1532 |
Publisher URL: | |
Publisher OA policy: | https://v2.sherpa.ac.uk/id/publication/3449 |
Related URLs: |
Actions (login required)
![]() |
View Item |
![]() |
Statistics for this ePrint Item |