A Dynamic Capabilities View of Lean in a Service Context

Sunder M, V and S, G L and Marathe, R R (2021) A Dynamic Capabilities View of Lean in a Service Context. IEEE Transactions on Engineering Management. pp. 1-15. ISSN 1558-0040

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In this article, we present the progression of lean deployment in a multilateral organization and subsequently characterize a dynamic capabilities framework of lean for organizational learning. It systematically explores the identification, execution, sustenance, and evaluation of lean in a service setting. A roadmap to lean deployment in pure-service environments and leveraging lean to create a win-win strategy for both employees and top management are a few key highlights of this article. Drawing parallels from dynamic capabilities literature, we propose a “dynamic capabilities” view of lean deployment (as a strategic resource), thereby evaluating lean's fitness to be recognized as a dynamic capability and not merely a process improvement practice.

Item Type: Article
Subjects: Operations Management
Date Deposited: 08 Aug 2021 03:24
Last Modified: 09 Jul 2023 10:37
URI: https://eprints.exchange.isb.edu/id/eprint/1532

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