A Dynamic Capabilities View of Lean in a Service Context

Sunder M, V and S, G L and Marathe, R R (2021) A Dynamic Capabilities View of Lean in a Service Context. IEEE Transactions on Engineering Management. pp. 1-15.

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Abstract

In this article, we present the progression of lean deployment in a multilateral organization and subsequently characterize a dynamic capabilities framework of lean for organizational learning. It systematically explores the identification, execution, sustenance, and evaluation of lean in a service setting. A roadmap to lean deployment in pure-service environments and leveraging lean to create a win-win strategy for both employees and top management are a few key highlights of this article. Drawing parallels from dynamic capabilities literature, we propose a “dynamic capabilities” view of lean deployment (as a strategic resource), thereby evaluating lean's fitness to be recognized as a dynamic capability and not merely a process improvement practice.

Affiliation: Indian School of Business
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Sunder M, V
UNSPECIFIED
Item Type: Article
Uncontrolled Keywords: Action Research, Dynamic Capabilities, Lean, Organizational Learning, Process Improvement (PI)
Subjects: Operations Management
Depositing User: Gurusrinivasan K
Date Deposited: 08 Aug 2021 03:24
Last Modified: 08 Aug 2021 03:24
URI: https://eprints.exchange.isb.edu/id/eprint/1532
Publisher URL:
Publisher OA policy: https://v2.sherpa.ac.uk/id/publication/3449
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