A Dynamic Capabilities View of Lean in a Service Context
Sunder M, V and S, G L and Marathe, R R (2021) A Dynamic Capabilities View of Lean in a Service Context. IEEE Transactions on Engineering Management. pp. 1-15.
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In this article, we present the progression of lean deployment in a multilateral organization and subsequently characterize a dynamic capabilities framework of lean for organizational learning. It systematically explores the identification, execution, sustenance, and evaluation of lean in a service setting. A roadmap to lean deployment in pure-service environments and leveraging lean to create a win-win strategy for both employees and top management are a few key highlights of this article. Drawing parallels from dynamic capabilities literature, we propose a “dynamic capabilities” view of lean deployment (as a strategic resource), thereby evaluating lean's fitness to be recognized as a dynamic capability and not merely a process improvement practice.
| Affiliation: | Indian School of Business |
|---|---|
| ISB Creiators: |
ISB Creators ORCiD Sunder M, V UNSPECIFIED |
| Item Type: | Article |
| Uncontrolled Keywords: | Action Research, Dynamic Capabilities, Lean, Organizational Learning, Process Improvement (PI) |
| Subjects: | Operations Management |
| Depositing User: | Gurusrinivasan K |
| Date Deposited: | 08 Aug 2021 03:24 |
| Last Modified: | 08 Aug 2021 03:24 |
| URI: | https://eprints.exchange.isb.edu/id/eprint/1532 |
| Publisher URL: | |
| Publisher OA policy: | https://v2.sherpa.ac.uk/id/publication/3449 |
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