Business Intelligence and Analytics (BI&A) Capabilities in Healthcare:

Ramakrishnan, T and Kathuria, A and Saldanha, T J V (2020) Business Intelligence and Analytics (BI&A) Capabilities in Healthcare:. In: Theory and Practice of Business Intelligence in Healthcare. IGI Global, Hershey, USA, pp. 1-17. ISBN 9781799823100

Full text not available from this repository. (Request a copy)


Business Intelligence and Analytics (BI&A) is emerging as an essential area of expertise in healthcare organizations. Healthcare organizations are trying to leverage BI&A as an integral capability to provide quality healthcare service to patients. From an organizational perspective, BI&A extends beyond an artifact or tool to include several capabilities. This chapter conceptualizes potential capabilities that BI&A can bestow to healthcare organizations. A three-category classification of BI&A healthcare capability classification is suggested: BI&A healthcare insight infrastructure capability, BI&A healthcare process capability, and BI&A healthcare integration capability. In this chapter, the authors discuss the attributes of these three BI&A healthcare capabilities to offer understandings into how these capabilities can help healthcare firms. This taxonomy will help healthcare providers and IT professionals in the healthcare industry make informed decisions on how best to adopt BI&A within their firms to provide quality healthcare service.

Item Type: Book Chapter
Subjects: Information Systems
Date Deposited: 22 Aug 2023 15:00
Last Modified: 22 Aug 2023 15:00

Actions (login required)

View Item
View Item