An Overview of Banking Sector

Dimensions

Sunder M, V and Ganesh, L S (2020) An Overview of Banking Sector. In: Lean Six Sigma in Banking Services. Future of Business and Finance . Springer, Singapore, pp. 23-28. ISBN 9789811538193

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Publisher URL: https://doi.org/10.1007/978-981-15-3820-9_3

Abstract

This chapter presents an overview of Banking services. This chapter provides readers with a fair understanding of banking sector, types of banking, practices in banking and how banks have been embarking quality management journeys in the past. This chapter also addresses why Continuous Improvement (CI) is critical to banking, and how is it different from other sectors. Further, key performance indicators specific to Banking and Financial Services (BFS) are discussed to provide directions to identify Lean Six Sigma (LSS) opportunities in real-time.

Item Type:	Book Chapter
Subjects:	Operations Management
Date Deposited:	05 Sep 2023 17:43
Last Modified:	05 Sep 2023 17:43
URI:	https://eprints.exchange.isb.edu/id/eprint/2092

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