Lean Six Sigma Projects in Banking Firms—Implementation Cases

Sunder M, V and Ganesh, L S (2020) Lean Six Sigma Projects in Banking Firms—Implementation Cases. In: Lean Six Sigma in Banking Services. Future of Business and Finance . Springer, Singapore, pp. 43-73. ISBN 9789811538193

Full text not available from this repository. (Request a copy)


This chapter presents three Lean Six Sigma (LSS) case studies to explain the application of LSS project management in Banking firms. By studying LSS project cases from three banks, this chapter presents lessons learned and implications. It concludes that the extent of applicability of LSS in Banking depends on the interest, rigor and scope of banking operations. It establishes LSS project management as merely a subset of LSS deployment in banks. Both, tangible and intangible benefits of LSS are evident in the consumer banking context from the above real-world case evidences. This chapter concludes with the affirmation that LSS needs to be understood using a systems perspective for moving away from a narrow project-only approach. An LSS project selection criterion is recommended. Further, important managerial implications discovered in this chapter include effective management of stakeholders and change leadership as essential elements of LSS project management in banks.

Item Type: Book Chapter
Subjects: Operations Management
Date Deposited: 05 Sep 2023 18:30
Last Modified: 05 Sep 2023 18:30
URI: https://eprints.exchange.isb.edu/id/eprint/2102

Actions (login required)

View Item
View Item