Mobile C.A.R.E.

Deo, S and Smilowitz, K and Asvatanakul, T and Scheinesson, J (2012) Mobile C.A.R.E. [Teaching Resource]

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Abstract

Mobile C.A.R.E. Foundation is a Chicago-based nonprofit that provides chronic asthma care to inner-city public school students using a community outreach model. The organization faces a lot of uncertainty in future funding, and executive director Steve Samuelson wants to undertake an operational improvement drive. Samuelson now faces the challenge of deciding which operational metrics most closely correlate with the organization's mission metrics and also have the usual desirable properties of process measures: actionable, real-time, and disaggregate.

Affiliation:	Indian School of Business
ISB Creiators:	ISB Creators ORCiD Deo, S http://orcid.org/0000-0002-3233-6014
Item Type:	Teaching Resource
Uncontrolled Keywords:	Mobile C.A.R.E., Asthma Care, Steve Samuelson
Subjects:	Health care and delivery
Depositing User:	Veeramani R
Date Deposited:	24 Mar 2019 13:52
Last Modified:	25 Mar 2019 13:16
URI:	http://eprints.exchange.isb.edu/id/eprint/712
Publisher URL:	https://hbr.org/product/mobile-c-a-r-e/KEL621-PDF-...
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