Items where Author is "Baliga, A J"

Article

Baliga, A J and Chawla, V and Sunder M, V and Kumar, R (2021) Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services. Journal of Business and Industrial Marketing, 36 (8). pp. 1452-1473. ISSN 0885-8624

Baliga, A J and Chawla, V and Sunder M, V and Ganesh, L S and Sivakumaran, B (2020) Service Failure and Recovery in B2B Markets – A Morphological Analysis. Journal of Business Research, 131. pp. 763-781. ISSN 0148-2963