Items where Author is "Polavarapu, R"
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Duggirala, M and Kambhatla, N and Polavarapu, R and Garg, D (2011) An integrated framework of service quality for global delivery of contact center services. In: Proceedings - 2011 Annual SRII Global Conference, SRII 2011, 30-02 March-April,2011, United States.