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Sharma, A and Gangadharan, G R and Kummamuru, K and Somasekhara, J and Hartman, A (2011) Evaluating public service delivery in emerging markets. In: 2011 IEEE International Conference on Service Operations, Logistics and Informatics, SOLI 2011, 10 - 12 July 2011, Beijing; China.

Sharma, A (2011) Take-off of online marketing: Casting the next generation strategies. Business Strategy Series, 12 (4). pp. 202-208.

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