Perceptions of Unfair Marketing Practices: Consumerism Implications

Zaltman, G and Srivastava, R K and Deshpande, R (1978) Perceptions of Unfair Marketing Practices: Consumerism Implications. Advances in Consumer Research, 5 (1). 247 - 253.

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Abstract

Previous research in complaint behavior has ignored the perception of unfair marketing practices as an explanatory variable. Perceptions of unfair marketing practices are related to consumer complaint behavior, although differentially related across different ages. Social involvement among elderly consumers was else found to be a relevant variable. Implications of the data are discussed for public policy makers, consumer educators, and vendors.

Affiliation:	Indian School of Business
ISB Creators:	ISB Creators ORCiD Srivastava, R K https://orcid.org/0000-0002-5236-2375
Item Type:	Article
Additional Information:	The research paper was published by the author with the affiliation of University of Pittsburgh.
Uncontrolled Keywords:	Consumer complaints, Policy sciences
Subjects:	Marketing
Depositing User:	Veeramani R
Date Deposited:	09 May 2019 09:29
Last Modified:	09 May 2019 09:29
URI:	http://eprints.exchange.isb.edu/id/eprint/939
Publisher URL:	http://www.acrwebsite.org/search/view-conference-p...
Publisher OA policy:	http://sherpa.ac.uk/romeo/issn/0098-9258/
Related URLs:	Link to full-text (other repositories) Google Scholar

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