Background of Key Concepts

Dimensions

Sunder M, V and Ganesh, L S (2020) Background of Key Concepts. In: Lean Six Sigma in Banking Service. Future of Business and Finance . Springer, Singapore, pp. 11-21. ISBN 9789811538193

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Publisher URL: https://doi.org/10.1007/978-981-15-3820-9_2

Abstract

This chapter sets a background by introducing key concepts across various related topics including Service Quality, Competitive Advantage in quality, Continuous Improvement, Organizational learning, Lean, Six Sigma, and Lean Six Sigma (LSS). This chapter familiarizes the readers with these backgrounds so that, even if the reader does not have any pre-requisite knowledge about Quality Management, should be able to understand the rest of the contents of the book easily.

Item Type:	Book Chapter
Subjects:	Operations Management
Date Deposited:	05 Sep 2023 18:17
Last Modified:	05 Sep 2023 18:17
URI:	https://eprints.exchange.isb.edu/id/eprint/2100

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