Lean Six Sigma for Services—A Morphological Analysis of Research Literature

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Sunder M, V and Ganesh, L S (2020) Lean Six Sigma for Services—A Morphological Analysis of Research Literature. In: Lean Six Sigma in Banking Services. Future of Business and Finance . Springer, Singapore, pp. 29-41. ISBN 9789811538193

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Publisher URL: https://doi.org/10.1007/978-981-15-3820-9_4

Abstract

This chapter features a Morphological Analysis of literature on Lean Six Sigma (LSS) for services. Morphological analysis being a Systems Thinking technique, helps in classifying and integrating the literature of LSS for services into a framework, which is easy to understand. This chapter reveals 355 research gaps as a resource for scholars working in this area. It also provides an integrated system of knowledge encompassing several dimensions to present a holistic picture of LSS to the practitioners.

Item Type:	Book Chapter
Subjects:	Operations Management
Date Deposited:	05 Sep 2023 18:27
Last Modified:	05 Sep 2023 18:27
URI:	https://eprints.exchange.isb.edu/id/eprint/2101

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