Measuring Customer Lifetime Value: Models and Analysis

Singh, S S and Jain, D C (2013) Measuring Customer Lifetime Value: Models and Analysis. Working Paper. SSRN. (Unpublished)

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Abstract

This paper focuses on the literature related to customer lifetime value measurement. It first discusses the issues related to the context of CLV measurement and presents a contextual framework for understanding and categorizing models of CLV. The paper then reviews some prominent models for measuring customer lifetime value (CLV) in different contexts and discusses the strengths and weaknesses of each. Finally, the paper discusses the key issues that need to be addressed to advance the literature.

Affiliation: Indian School of Business
ISB Creiators:
ISB Creators
ORCiD
Singh, S S
UNSPECIFIED
Item Type: Monograph (Working Paper)
Uncontrolled Keywords: Customer Lifetime Value, CLV
Subjects: Marketing
Depositing User: Veeramani R
Date Deposited: 25 Apr 2019 09:42
Last Modified: 25 Apr 2019 09:42
URI: http://eprints.exchange.isb.edu/id/eprint/893
Publisher URL: http://dx.doi.org/10.2139/ssrn.2214860
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