Browse by ISB Authors

Indian School of Business

Sunder M, V and Modukuri, S (2024) Essential Capabilities for Successful Digital Service Innovation at the Bottom of the Pyramid. California Management Review. ISSN 0008-1256 (In Press)

Sunder M, V and Modukuri, S (2024) In the era of digital everything, is Lean still relevant? Rotman Management, Winter. pp. 110-112. ISSN 2293-7722

Prashar, Anupama and Sunder M, V (2024) Sustainability drivers of fast-moving consumer goods supply chains: a multi-method study. Benchmarking: An International Journal. ISSN 1463-5771 (In Press)

Sunder M, V and Mamidi, R (2023) Rethinking platform businesses in the digital era. Asian Management Insights. pp. 46-52. ISSN 2315-4284

Sunder M, V (2023) Guest editorial: Applications of operational excellence practices in Indian contexts. International Journal of Lean Six Sigma, 14 (4). pp. 705-709. ISSN 2040-4166

Sunder M, V (2023) 3 Mistakes First-Time Managers Make with Digital Transformation. Harvard Business Review. ISSN 0017-8012

Mathiyazhagan, K and Sreedharan, V R and Mathivathanan, D and Sunder M, V (2023) Blockchain in a Volatile-Uncertain-Complex-Ambiguous World. Elsevier, Amsterdam, Netherlands. ISBN 9780323899635

Sunder M, V and Joshi, D (2023) Decoding the Augmented Intelligence Matrix for Operational Excellence in the Digital Era. California Management Review. ISSN 2162-8564

Sunder M, V and Prashar, A (2023) The Interplay of Lean Practices and Digitalization on Organizational Learning Systems and Operational Performance. Working Paper. SSRN.

Sunder M, V and Prashar, A and Tortorella, G and Sreedharan, V R (2023) Role of Organizational Learning on Industry 4.0 Awareness and Adoption for Business Performance Improvement. IEEE Transactions on Engineering Management. pp. 1-14. ISSN 0018-9391

El Hathat, Z and Zouadi, T and Sreedharan, V R and Sunder M, V (2023) Strategizing a Logistics Framework for Organizational Transformation: A Technological Perspective. IEEE Transactions on Engineering Management. pp. 1-22. ISSN 0018-9391

Kamala, V and Sunder M, V and Sreedharan, V R and Chargui, K and Zouadi, T and Tortorella, G L (2023) Testing the S-Curve Theory in OEM for Lean Operations: A Study on Organizational Transformation in the VUCA World. IEEE Transactions on Engineering Management. pp. 1-16. ISSN 1558-0040

Gutierrez, L and Lameijer, B A and Anand, G and Antony, J and Sunder M, V (2022) Beyond efficiency: the role of lean practices and cultures in developing dynamic capabilities microfoundations. International Journal of Operations and Production Management, 42 (13). pp. 506-536. ISSN 0144-3577

Sunder M, V and Modukuri, S (2022) Explicating the Intersections of Value Disciplines for the Digital Era. Journal of Creating Value, 8 (2). pp. 328-348. ISSN 2394-9643

Tortorella, G L and Fogliatto, F S and Sunder M, V and Vergara, A M C and Vassolo, R (2022) Assessment and prioritisation of Healthcare 4.0 implementation in hospitals using Quality Function Deployment. International Journal of Production Research, 60 (10). pp. 3147-3169. ISSN 1366-588X

Haerizadeh, M and Sunder M, V (2022) Bridging organizational performance gaps using the EFQM excellence model. Quality Management Journal, 29 (4). pp. 248-266. ISSN 2575-6222

Tortorella, G L and Saurin, T A and Fogliatto, F S and Mendoza, D T and Moyano-Fuentes, J and Gaiardelli, P and Seyedghorban, Z and Vassolo, R and Vergara, A F M C and Sunder M, V and Sreedharan, V R and Sena, S A and Forstner, F F and de Anda, E M (2022) Digitalization of maintenance: exploratory study on the adoption of Industry 4.0 technologies and total productive maintenance practices. Production Planning & Control. pp. 1-21. ISSN 1366-5871

Shah, S and Sunder M, V (2022) Mission possible. Asian Management Insights, 9 (1). pp. 26-32. ISSN 2315-4284

Sunder M, V and Modukuri, S (2022) Realizing and Overcoming the Digital Myopia. California Management Review. ISSN 2162-8564

Sunder M, V and Prashar, A (2022) State and citizen responsiveness in fighting a pandemic crisis: A systems thinking perspective. Systems Research and Behavioral Science, 40 (1). pp. 170-193. ISSN 1099-1743

Sunder M, V and Modukuri, S and Srivastava, R K (2022) A Value-Driven Digital Strategy Framework for Healthcare Firms. California Management Review. ISSN 2162-8564

Tortorella, G and Saurin, T A and Fogliatto, F S and Tlapa, D and Moyano-Fuentes, J and Gaiardelli, P and Seyedghorban, Z and Vassolo, R and Mac Cawley, A F and Sunder M, V and Sreedharan, V R and Sena, S A and Forstner, F F (2022) The impact of Industry 4.0 on the relationship between TPM and maintenance performance. Journal of Manufacturing Technology Management, 33 (3). pp. 489-520. ISSN 1741-038X

Sunder M, V and Ganesh, L S (2021) Identification of the Dynamic Capabilities Ecosystem—A Systems Thinking Perspective. Group & Organization Management, 46 (5). pp. 893-930. ISSN 1059-6011

Tortorella, G L and Narayanamurthy, G and Sunder M, V and Cauchick-Miguel, P A (2021) Operations Management teaching practices and information technologies adoption in emerging economies during COVID-19 outbreak. Technological Forecasting and Social Change, 171: 120996. ISSN 0040-1625

Baliga, A J and Chawla, V and Sunder M, V and Kumar, R (2021) Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services. Journal of Business and Industrial Marketing, 36 (8). pp. 1452-1473. ISSN 0885-8624

Sunder M, V and Prashar, A (2021) Characterization and Examination of Operational Excellence Deployment Failures: Mediation Effect of Technical and Behavioral Failure Factors. IEEE Transactions on Engineering Management, 70 (6). pp. 2080-2092. ISSN 1558-0040

McAdam, R and Galbraith, B and McComb, S and Antony, J and Sunder M, V (2021) Development of Sustainable Lean Patient Value in Healthcare: A Long-Term Condition Context. Total Quality Management & Business Excellence, 33 (13-14). pp. 1-33. ISSN 478-3371

Sunder M, V and S, G L and Marathe, R R (2021) A Dynamic Capabilities View of Lean in a Service Context. IEEE Transactions on Engineering Management. pp. 1-15. ISSN 1558-0040

Sunder M, V and Venkatesa Narayanan, P T and Thirunavukkarasu, R (2021) Indispensable link between green supply chain practices, performance and learning: An ISM approach. Journal of Cleaner Production, 279: 123387. ISSN 1879-1786

Sunder M, V and Ganesh, L S (2021) Lean additives in a service factory: A design science approach. Technovation, 104: 102269. ISSN 0166-4972

Antony, J and Scheumann, T and Sunder M, V and Cudney, E and Rodgers, B and Grigg, N P (2021) Using Six Sigma DMAIC for Lean project management in education: a case study in a German kindergarten. Total Quality Management & Business Excellence, 33 (13-14). pp. 1489-1509. ISSN 1478-3371

Sunder M, V (2020) Change Management Practices for Lean Six Sigma Deployment in Higher Education Institutions: Research and Practice. In: Lean Six Sigma for Higher Education. World Scientific, London, UK, pp. 111-127. ISBN 9781786348500

Sunder M, V (2020) Continuous Improvement Practices in Higher Education: Research and Practice. In: Lean Six Sigma for Higher Education. World Scientific, London, UK, pp. 69-85. ISBN 9781786348500

Sunder M, V and Mahalingam, S and Krishna M, S N (2020) Improving patients’ satisfaction in a mobile hospital using Lean Six Sigma – a design-thinking intervention. Production Planning & Control, 31 (6). pp. 512-526. ISSN 0953-7287

Sunder M, V and Kunnath, N R (2020) Six Sigma to reduce claims processing errors in a healthcare payer firm. Production Planning & Control, 31 (6). pp. 496-511. ISSN 0953-7287

Prashar, A and Sunder M, V (2020) A bibliometric and content analysis of sustainable development in small and medium-sized enterprises. Journal of Cleaner Production, 245: 118665. ISSN 0959-6526

Sunder M, V and Ganesh, L S (2020) Background of Key Concepts. In: Lean Six Sigma in Banking Service. Future of Business and Finance . Springer, Singapore, pp. 11-21. ISBN 9789811538193

Antony, J and Sunder M, V (2020) Basic Lean Six Sigma Tools for Higher Education. In: Lean Six Sigma in Higher Education. Emerald Publishing Limited, Bingley, UK, pp. 61-99. ISBN 9781787699304

Murphy, T and McNulty, J and O'Dubhghaill, R and O'Reilly, S and O'Donovan, H and Healy, J and Li, N and Laux, C and Antony, J and Sunder M, V (2020) Case Studies of LSS in Higher Education. In: Lean Six Sigma in Higher Education. Emerald Publishing Limited, Bingley, UK, pp. 185-221. ISBN 9781787699304

Sunder M, V and Prashar, A (2020) Empirical examination of critical failure factors of continuous improvement deployments: stage-wise results and a contingency theory perspective. International Journal of Production Research, 58 (16). pp. 4894-4915. ISSN 1366-588X

Persis, D J and Anjali, S and Sunder M, V and Rejikumar, G and Sreedharan, V R and Saikouk, T (2020) Improving patient care at a multi-speciality hospital using lean six sigma. Production Planning & Control, 33 (12). pp. 1135-1154. ISSN 0953-7287

Sunder M, V and Ganesh, L S (2020) Lean Six Sigma Projects in Banking Firms—Implementation Cases. In: Lean Six Sigma in Banking Services. Future of Business and Finance . Springer, Singapore, pp. 43-73. ISBN 9789811538193

Sunder M, V and Antony, J (2020) Lean Six Sigma Roadmap for Implementation in Higher Education Sector. In: Lean Six Sigma in Higher Education. Emerald Publishing Limited, Bingley, UK, pp. 161-169. ISBN 9781787699304

Sunder M, V and Ganesh, L S (2020) Lean Six Sigma as a Dynamic Capability in Banking Firms. In: Lean Six Sigma in Banking Services. Future of Business and Finance . Springer, Singapore, pp. 75-91. ISBN 9789811538193

Sunder M, V and Ganesh, L S (2020) Lean Six Sigma for Services—A Morphological Analysis of Research Literature. In: Lean Six Sigma in Banking Services. Future of Business and Finance . Springer, Singapore, pp. 29-41. ISBN 9789811538193

Sunder M, V (2020) Lean Six Sigma in Banking Services: Operational and Strategy Applications for Theory and Practice. Future of Business and Finance . Springer, Singapore. ISBN 9789811538193

Sunder M, V and Ganesh, L S (2020) An Overview of Banking Sector. In: Lean Six Sigma in Banking Services. Future of Business and Finance . Springer, Singapore, pp. 23-28. ISBN 9789811538193

Baliga, A J and Chawla, V and Sunder M, V and Ganesh, L S and Sivakumaran, B (2020) Service Failure and Recovery in B2B Markets – A Morphological Analysis. Journal of Business Research, 131. pp. 763-781. ISSN 0148-2963

Antony, J and Sunder M, V and Laux, C and Cudney, E (2019) Linking Lean Six Sigma with Green and Environmental Sustainability: A Guide for Practitioners. In: The Ten Commandments of Lean Six Sigma. Emerald Publishing Limited, Bingley, UK, pp. 101-106. ISBN 9781789736878

Antony, J and Sunder M, V and Laux, C and Cudney, E (2019) The Ten Commandments of Lean Six Sigma: A Guide for Practitioners. Emerald Publishing Limited, Bingley, UK. ISBN 9781789736878

Sunder M, V and Ganesh, L S and Marathe, R R (2019) Lean Six Sigma in consumer banking – an empirical inquiry. International Journal of Quality & Reliability Management, 36 (8). pp. 1345-1369. ISSN 0265-671X

Antony, J and Sunder M, V and Sreedharan V, R and Chakraborty, A and Gunasekaran, A (2019) A systematic review of Lean in healthcare: a global prospective. International Journal of Quality & Reliability Management, 36 (8). pp. 1370-1391. ISSN 0265-671X

Sreedharan V, R and Sunder M, V and Madhavan, V and Gurumurthy, A (2019) Development of Lean Six Sigma training module: evidence from an emerging economy. International Journal of Quality & Reliability Management, 37 (5). pp. 689-710. ISSN 0265-671X

Haerizadeh, M and Sunder M, V (2019) Impacts of Lean Six Sigma on improving a higher education system: a case study. International Journal of Quality & Reliability Management, 36 (6). pp. 983-998. ISSN 0265-671X

E.V., G and Antony, J and Sunder M, V (2019) Application of Lean Six Sigma in IT support services – a case study. The TQM Journal, 31 (3). pp. 417-435. ISSN 1754-2731

Sreedharan V, R and Raju, R and Sunder M, V and Antony, J (2019) Assessment of Lean Six Sigma Readiness (LESIRE) for manufacturing industries using fuzzy logic. International Journal of Quality & Reliability Management, 36 (2). pp. 137-161. ISSN 0265-671X

Sunder M, V and L.S., G and Marathe, R R (2019) Dynamic capabilities: A morphological analysis framework and agenda for future research. European Business Review, 31 (1). pp. 25-63. ISSN 0955-534X

Sreedharan V, R and Sunder M, V and R., R (2018) Critical success factors of TQM, Six Sigma, Lean and Lean Six Sigma: A literature review and key findings. Benchmarking: An International Journal, 25 (9). pp. 3479-3504. ISSN 1463-5771

Sunder M, V and Mahalingam, S (2018) An empirical investigation of implementing Lean Six Sigma in Higher Education Institutions. International Journal of Quality & Reliability Management, 35 (10). pp. 2157-2180. ISSN 0265-671X

Sreedharan V, R and Sunder M, V (2018) A novel approach to lean six sigma project management: a conceptual framework and empirical application. Production Planning & Control, 29 (11). pp. 895-907. ISSN 0953-7287

Antony, J and Gupta, S and Sunder M, V and Gijo, E V (2018) Ten commandments of Lean Six Sigma: a practitioners’ perspective. International Journal of Productivity and Performance Management, 67 (6). pp. 1033-1044. ISSN 1741-0401

Antony, J and Rodgers, B and Coull, I and Sunder M, V (2018) Lean Six Sigma in policing services: A case study from an organisational learning perspective. International Journal of Productivity and Performance Management, 67 (5). pp. 935-940. ISSN 1741-0401

Sunder M, V and Antony, J (2018) A conceptual Lean Six Sigma framework for quality excellence in higher education institutions. International Journal of Quality & Reliability Management, 35 (4). pp. 857-874. ISSN 0265-671X

Sunder M, V and Ganesh, L S and Marathe, R R (2018) A morphological analysis of research literature on Lean Six Sigma for services. International Journal of Operations & Production Management, 38 (1). pp. 149-182. ISSN 0144-3577

Sunder M, V (2016) Constructs of quality in higher education services. International Journal of Productivity and Performance Management, 65 (8). pp. 1091-1111. ISSN 1741-0401

Gupta, S and Sharma, M and Sunder M, V (2016) Lean services: a systematic review. International Journal of Productivity and Performance Management, 65 (8). pp. 1025-1056. ISSN 1741-0401

Sunder M, V (2016) Rejects reduction in a retail bank using Lean Six Sigma. Production Planning & Control, 27 (14). pp. 1131-1142. ISSN 0953-7287

Sunder M, V (2016) Lean six sigma project management – a stakeholder management perspective. The TQM Journal, 28 (1). pp. 132-150. ISSN 1754-2731

Sunder M, V and Shah, S (2016) A structured approach to managing stakeholders in lean Six Sigma projects: Role Call! Quality Progress, 49 (2). pp. 44-49. ISSN 0033-524X

Sunder M, V and Antony, J (2015) Six-sigma for improving Top-Box Customer Satisfaction score for a banking call centre. Production Planning & Control, 26 (16). pp. 1291-1305. ISSN 0953-7287

Sunder M, V (2015) Corporate perspectives: commonalities and differences between Six Sigma and Lean. International Journal of Lean Six Sigma, 6 (3). pp. 281-288. ISSN 2040-4166

Sunder M, V (2014) Quality excellence in higher education system through Six Sigma: student team engagement model. International Journal of Six Sigma and Competitive Advantage, 8 (3/4). pp. 247-256. ISSN 1479-2494